Articles — User Research

The problem with problems

Don’t talk about problems (or solutions). Instead, talk about progress. Only then can we be precise without dictating implementation details.

27th April, 2018 — User Research Product Management

Is asking why always the best strategy?

There’s such a thing as getting down to the root problem too quickly, particularly when it comes to product design. The value in figuring out the “Why?” behind things isn’t quite as much about the destination as it is about the journey.

2nd June, 2017 — User Research

Product feedback you can act on

We should happily take anyone’s feedback any way they want to give it. After that, it’s our job to continue the conversation and make sure we have the right information, and enough of it, to make a good choice on what to change in our products.

3rd May, 2016 — User Research

Product design skills in plain English

In short, I’d like to get specific about the fundamental skills involved in product design, a few brief examples of the type of work that can be done for each skill, and how they’re mapped to common product design roles.

28th May, 2015 — Interface Design User Research Product Management

Design is a Team Sport

Design can’t be relegated to a single role. We all care. We all want to make a better product. Unfortunately, we all too often forget the most important member of the team: the customer.

2nd September, 2014 — Interface Design User Research

Learning to Observe

With the right background, an observer can find so much more value in their observations. But when the background of the observer is different than the intended audience, an observation can become a huge liability.

14th April, 2013 — User Research Product Management

Taking the Guesswork Out of Design

Creativity breathes life into successful websites. However, creative ideas and solutions can sometimes seem like guesswork — and guessing is risky business. So what can designers do to show clients they’re using a solid strategy and have the best intentions?

5th May, 2009 — Interface Design User Research Product Management